Agreement to Provide Migration Services
Terms and Conditions
Temporary Graduate (subclass 485) Visa Consultation
These Terms and Conditions govern your relationship with us relating to the migration services provided by us (please see "Services to be provided" below). You acknowledge that you will be bound by these Terms and Conditions upon booking the Consultation with us.
In this document: ‘we’, ‘our’ and ‘us’ means KG Migration & Education Pty Ltd (KGME) and/or the Registered Migration Agent(s) employed by us; whilst ‘you’ and ‘your’ means the client(s) to whom we have agreed to provide the below services.
CODE OF CONDUCT FOR REGISTERED MIGRATION AGENTS
1. We undertake to adhere to the Code of Conduct for registered migration agents (the Code), which is prescribed by Schedule 2 of the Migration Agents Regulations 1998 (Cth).
2. The Code regulates the conduct of Registered Migration Agents (RMAs), and its purpose is to protect clients of RMAs, and to strengthen the integrity of the immigration advice industry along with Australia’s immigration system.
3. We will provide a copy of the Code to you upon request. The Code is also available online at www.mara.gov.au.
SERVICES TO BE PROVIDED
4. You are engaging our services for a Temporary Graduate Visa Consultation.
5. The services are to be provided by our principal RMA Kristi Georgeson (MARN 1793357).
6. The Consultation will take place in a manner and place as specified in the Consultation Confirmation email, which will be emailed to you once you have made the booking.
7. The duration of the Consultation is strictly up to 15-minutes.
8. You are eligible for one (1) free Temporary Graduate Visa Consultation only.
9. The purpose of the Temporary Graduate Visa Consultation is to provide you an overview of the Temporary Graduate visa (subclass 485) application process and requirements.
NOTE: The Temporary Graduate Visa Consultation is strictly limited to our existing students. If your are NOT our existing student, then please book one of our Migration Consultations instead. Additionally, if you have already had a free Temporary Graduate Visa Consultation with us, and have further queries regarding the visa application process and requirement, or any other questions, then you will be required to book one of our Migration Consultations for further assistance.
10. You can book our free Temporary Graduate (subclass 485) Visa Consultation once you have completed your studies; or if you have a minimum of one (1) month until the completion of your studies (this includes the full package).
11. We will endeavour to respond to any questions you have and give you general information about your options, along with the processes and likely costs involved.
NOTE: We do NOT provide any document checklist or templates to you during our consultation (these will be provided to you if you choose to engage our services for the Temporary Graduate visa (subclass 485) application process and enter into a formal Agreement with us).
CONSULTATION FEE
12. There is no fee applicable to the Temporary Graduate Visa Consultation.
13. You acknowledge that our consultation will be restricted to 15-minutes meaning that we may not be able to cover all matters relevant to your situation; or alternatively, you may have additional questions following our Consultation.
If you require further migration advice and assistance following our Temporary Graduate Visa Consultation, including have additional questions regarding the matters discussed during the consultation and/or are seeking advice with respect to any further migration / visa related matters, then you must either book a one of our Migration Consultations with us, or alternatively enter into a formal Agreement with us, as required by law (please refer to sections 42 and 43 of the Code, which prohibits agents from providing immigration assistance to clients (unless this occurs during an initial consultation) without a signed service agreement in force).
14. Should you wish us to assist you with your Temporary Graduate (subclass 485) visa and/or any subsequent visa application processes, then we will invite you to formally engage our services. We will send you an Agreement that describes the services that we will provide, along with any fees and costs involved.
CONSUMER GUIDE
15. Here you can find the Consumer Guide issued by the Office of the Migration Agents Registration Authority (OMARA), which we adhere to. This explains our professional obligations as RMAs, including our responsibility to be honest about your chances of obtaining a visa, to provide correct advice and to act in accordance with the law.
CONFIDENTIALITY
16. We will take all reasonable steps to ensure that the information and documents that you provide before, during and after your consultation are kept confidential and secure, in accordance with our professional and legal obligations.
CANCELLATION / RESCHEDULING
17. If you have to cancel or reschedule your Temporary Graduate Visa Consultation, you must so do at least 48 hours in advance of the scheduled appointment time.
18. The cancellation or rescheduling must be done using the cancellation and rescheduling links in your Consultation Confirmation / Reminder emails sent via Calendly.
19. If you fail to cancel or reschedule your Consultation booking within the specified timeframe, or you fail to attend the scheduled booking, then you will NOT be permitted to book the free Temporary Graduate Visa Consultation with us anymore, but you must look at booking one of or Migration Consultations instead.